In this post I explain some aspects considering using BPMN exceptions to handle business exceptions. The final outcome is that you should carefully consider if doing this is appropriate, or that using a combination of the gateway and End event would be a better option. Bruce Silver writes in his book BPM Method & Style that he used to use BPMN Exception end events limited to technical exceptions. For business exceptions he used to use a mixture of a gateway and an end state test.

When I first read that I found that to be a peculiar remark, as – coming from a Oracle BPM 10g direction – I used them for business exceptions all the time! The model presented is inspired by a business process model with a similar complexity, but then bigger. From a functional perspective both models do the same. Examples like this may explain why down the road Bruce Silver transformed his mind based on reviews from his students. With Oracle BPM 10g it was easy to write some universal (technical) business exclusion managing process with a retry option (using the BACK action).

With this retry you could simply go back to the happy route even though an Exception end event had occurred. On this sample model there can be an Event Sub-process with a non-interrupting Get Status Message start event, and a Return Status Message end event. Patterns such as this (where some procedure or service is subjected to connect to a running example) are very common in my practice. As a matter of fact, as much as i recall over fifty percent of the models I created have an identical Event Sub-process, either to get or to set some process data away from home. It really is unclear to me the actual BPMN specs say concerning this. I can suppose this behavior is good specs, or that the specifications are not explicit in what that behavior should be.

Bank of America was the initial creditor. If it do, you can use this given information to try and shove the credit bureaus convoluted reasoning right down their throats. If it didn’t, it violated the FDCPA and you have the to sue. The problem with suing is that attorneys are, in general, utter and complete jerks. 1000 or less. This means that, if the attorney charges predicated on what you gather, helping you clean up credit report errors seriously isn’t a profitable use of his time.

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But don’t worry about finding a lawyer just yet. The individual you need to attempt to reach first isn’t your average lawyer – its your state’s attorney general. Request the method of confirmation first and find out what they state. Then write a letter to your attorney general. Make it nice and professional. Explain anything that has happened.

Explain that you only want the credit bureaus to do what regulations says they have to do. Instead, not that you – an honest consumer with a valid problem – are being converted away and you have nowhere else to go for help. Make it clear that your disputes are not frivolous.